Rapid Triage Senior Placement

Yes. Placement and transitional advocacy are 100% free to seniors and families, always. You will never receive a bill from Sérénity for helping you find care. Sérénity is paid by the licensed care homes in our partner network, never by families. You pay only the care home you choose, under that home’s own admission agreement.

When a move is urgent, we coordinate placement so move-in can happen within 24 hours of clinical clearance — that is, once the hospital or physician confirms your loved one is ready for residential care. Timing also depends on bed availability and the admission paperwork the care home must complete, and we keep you informed at every step.

In California, a residential care home for the elderly (RCFE) needs approval from the California Department of Social Services — usually called a hospice waiver — before it can accept or keep a resident who is receiving hospice care. A licensed, Medicare-certified hospice agency provides the medical and comfort care, while the home’s staff continue daily care. We only match residents on hospice with homes that hold this approval.

Care home staff don’t “administer” medications. Under California Title 22 rules they assist residents with self-administration of medications as prescribed by the physician — for example, when a resident has a tremor or failing eyesight — and they may never force or hide medications. Staff who assist with medications must complete state-required medication training. Staff may not give injections unless authorized by law; injections are self-administered or given by an appropriately licensed health professional, such as a nurse.

Seniors and their families are never charged for placement services under any circumstance. We also never pay or accept referral fees from hospitals, physicians, social workers, or discharge planners.