SMS Terms and Conditions

Effective date: October 3, 2026

Program name: Sérénity Senior Navigation alerts

These terms apply to the text messages that VitalPath Health Enterprise, LLC dba Sérénity Senior Navigation and Care Academy (“Sérénity”) sends about its services.

Who receives our messages, and what they say

Care home administrators in our partner network

Bed-availability check-ins about twice a week, which you can answer by text; links to review a placement request; check-ins after a resident moves in; and reminders when your facility license or liability insurance is due for renewal.

Hospital discharge planners and families

Confirmation that we received your placement request, and follow-up messages about that request, such as a check-in after the move.

Care Academy candidates

Updates on the status of your application.

No resident health information is ever sent by text message.

How you sign up

You join when you give us your mobile number on one of our forms (the care home partner registration form, a hospital discharge or family intake form, or the Care Academy application) and agree to receive text messages from Sérénity.

Consent to receive text messages is not a condition of purchase or of receiving any of our services.

How often, and what it costs

Message frequency varies. For example, care home administrators receive bed-availability check-ins about twice a week; other messages are sent only when there is news about your request, application or facility.

Message and data rates may apply.

Stopping messages and getting help

• To stop receiving messages, reply STOP to any message. You will receive one final message confirming that you have been unsubscribed. Replying CANCEL, END, QUIT or UNSUBSCRIBE also works.
• To start receiving messages again, reply START.
• For help, reply HELP or email us at admin@serenitynavigationandcareacademy.net. You can also call us at (916) 309-8392.

Carriers are not liable for delayed or undelivered messages.

Privacy

We use your mobile number only to send the messages described above.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Our Privacy Policy explains how we collect, use and protect your information.

Changes to these terms

If we change these terms, we will post the new version on this page and update the effective date at the top.